Common Questions

Click 'Open Account' button, complete the registration form with your details, verify your email, complete KYC verification by uploading ID and proof of address, and make your first deposit. The entire process takes 15-30 minutes.

You need: (1) Government-issued photo ID (passport, driver's license, or national ID card), and (2) Proof of address dated within the last 3-6 months (utility bill, bank statement, or official government document). For corporate accounts, additional business registration documents are required.

Standard verification typically takes 24-48 hours during business days. You'll receive email notification once approved. If additional documents are needed, our compliance team will contact you.

Yes, you can open multiple trading accounts under one profile. This allows you to test different strategies, use different account types, or separate trading activities. All accounts are managed through one Client Area.

We offer: Prime Account (from 0.6 pips), Raw Spread Account (from 0.0 pips + commission), and LeveragePlus Account (up to 1:2000 leverage). Each has different spreads, leverage, and minimum deposit requirements. Visit our Account Types page for detailed comparison.

Click 'Login' then 'Forgot Password' link. Enter your registered email address and you'll receive a password reset link. If you don't receive it within a few minutes, check spam folder or contact [email protected].

You can trade: Forex (50+ currency pairs), Indices (major global indices), Commodities (gold, silver, oil, etc.), Shares (popular stocks), and Cryptocurrencies (Bitcoin, Ethereum, etc.). All instruments available on MetaTrader 5 platform.

Minimum deposit varies by account type: Prime Account - $100, Raw Spread Account - $500, LeveragePlus Account - $100. We recommend starting with at least $500 for proper risk management.

Leverage varies by account type: Standard accounts up to 1:500, LeveragePlus accounts up to 1:2000. Leverage is a powerful tool but increases both potential profits and losses. Use responsibly with proper risk management.

Spreads vary by account type and instrument: Raw Spread Account from 0.0 pips (+ commission), Prime Account from 0.6 pips (no commission). All spreads are variable and depend on market conditions. View live spreads on axonLab platform 24/7.

Yes! We have no restrictions on trading strategies. Scalping, hedging, and Expert Advisors (automated trading) are all allowed. We operate a No Dealing Desk (NDD) model with fast execution.

Negative balance protection ensures your account cannot go below zero, even during extreme market volatility or gaps. You cannot lose more than your deposited capital. This protection applies automatically to all account types.

Forex: 24/5 (Sunday 22:00 GMT - Friday 22:00 GMT), Crypto: 24/7/365, Indices: Varies by market (typically follows exchange hours), Commodities: Varies by instrument, Stocks: Exchange trading hours. Check specific instrument details in MT5 platform.

We accept: Bank Wire Transfer, Credit/Debit Cards (Visa, Mastercard), Local Bank Transfers, and Cryptocurrencies (Bitcoin, Ethereum, USDT). Available methods may vary by country. Check your Client Area for available options in your region.

Deposit times vary by method: Credit/Debit Cards - Instant, Cryptocurrencies - 10-30 minutes (depends on blockchain confirmations), Bank Wire - 1-3 business days, Local Transfers - Varies by region. Your account is credited as soon as payment is confirmed.

Axon Markets does not charge deposit fees. However, your bank or payment provider may charge their own processing fees. Check with your payment provider for their fee structure.

Log into Client Area, go to Withdrawals section, select withdrawal method (must match deposit method for AML compliance), enter amount, and submit request. Withdrawals are processed back to the original payment source.

Withdrawal processing times: Credit/Debit Cards - 3-5 business days, Bank Wire - 3-5 business days, Cryptocurrencies - 24 hours, E-wallets - 24 hours. We process withdrawal requests within 24 hours; total time includes payment provider processing.

We don't charge withdrawal fees for most payment methods. However, for bank wires, intermediary bank fees may apply. Cryptocurrency withdrawals have network fees. Check specific method fees in your Client Area before withdrawing.

Minimum withdrawal varies by method: Bank Wire - $100, Cards - $50, Cryptocurrencies - $50, E-wallets - $10. Minimum amounts help cover processing costs and ensure efficient transactions.

We offer MetaTrader 5 (MT5), WebTrader, and FIX API connectivity for institutional clients. The platforms are available across Windows, Mac, Web, iOS, and Android, featuring advanced charting, technical indicators, Expert Advisors (EAs), and seamless browser-based trading with WebTrader.

Visit our MetaTrader 5 page and click download link for your device (Windows, Mac, iOS, Android). You can also use WebTrader directly in your browser without downloading. After installation, login with credentials from your Client Area.

Yes! MetaTrader 5 is available for iOS (iPhone/iPad) and Android devices. Download from App Store or Google Play. Mobile app has full functionality including charting, indicators, one-click trading, notifications, and account management.

AxonLab is our proprietary transparency platform showing real-time spread comparisons across multiple brokers. It's the industry's first multi-broker spread comparison tool, allowing you to verify our competitive pricing 24/7. Access it at axonlab.com - no registration required.

Yes! Demo accounts with virtual funds are available. Practice trading risk-free, test strategies, and familiarize yourself with the platform. Demo accounts have same features as live accounts. Create one instantly from your Client Area.

AxonHub is our social trading platform where you can follow experienced traders and automatically copy their trades. Browse trader profiles, view performance statistics, and allocate capital to copy successful strategies. Great for beginners or busy traders.

Yes. Axon Markets Ltd is authorized and regulated by the Seychelles Financial Services Authority (FSA) under Securities Dealer's License number SD115. Additionally, Axon Markets MU Ltd is authorized and regulated by the Financial Services Commission (FSC) of Mauritius under Investment Dealer License number G826206095. You can verify our licenses on the respective regulator websites.

Yes. All client funds are held in segregated bank accounts with tier-1 financial institutions, completely separate from company operational funds. This means your money is protected even in the unlikely event of company insolvency. Plus, all accounts have negative balance protection.

We use bank-grade security: 128-bit SSL encryption for all data transmission, secure encrypted storage for personal information, multi-factor authentication for account access, strict data protection compliance, and regular security audits. We never share your information without consent.

Segregated accounts mean client funds are held separately from company operational funds in designated bank accounts. Your deposits cannot be used for business expenses or operations. This is required by FSA regulation and provides additional client protection.

Yes, we offer multi-factor authentication for Client Area access. We strongly recommend enabling 2FA for enhanced account security. Set it up in Security Settings within your Client Area.

Visit our IB Program page, complete the application form with your details and marketing experience. Our IB team will contact you within 2 business days to discuss commission structure, marketing materials, and support. No minimum requirements to start.

IBs actively introduce clients and often provide trading education/support - higher commissions. Affiliates promote through online marketing (blogs, social media, websites) - standard commission per referral. Ambassadors are high-profile influencers with customized packages and exclusive benefits.

Commission structures vary by program: IBs earn per lot/per trade commissions (customizable based on volume), Affiliates earn per qualified client (varies by activity), Ambassadors have negotiated packages. Contact [email protected] for specific rates.

PAMM (Percentage Allocation Management Module) allows professional traders (Money Managers) to manage pooled funds from multiple investors. Profits/losses are distributed proportionally based on investment percentage. Investors earn passive income, managers earn performance fees.

Browse available Money Managers in Client Area, review their performance history and risk metrics, select manager(s) based on your risk tolerance, allocate capital (minimum varies by manager), and monitor performance in real-time. You can withdraw or switch managers at term end.

Yes, if you meet requirements: proven profitable trading history (6-12+ months), demonstrated risk management skills, must invest own capital alongside investor funds, complete compliance verification. Apply through Client Area with your trading statistics for review.

Email Support: 24/5 (Monday 00:00 GMT - Saturday 00:00 GMT), Live Chat: 24/5 with limited weekend support, Response Time: Within 24 hours during business days. For urgent issues during weekends, email [email protected].

Multiple ways: Live Chat (click chat icon bottom-right), Email ([email protected] for general inquiries, [email protected] for complaints), Client Area (submit support tickets for account-specific issues). We respond within 24 hours.

First, ensure your account is verified. Check payment method is available in your region. Verify card/account has sufficient funds and accepts international transactions. If issues persist, contact support with transaction details (screenshot, reference number, amount, method).

Common reasons: Insufficient margin for position, Market closed (outside trading hours), Price gap during high volatility, Stop Loss/Take Profit too close to current price, Requotes during fast-moving markets. Check MT5 'Journal' tab for specific rejection reason or contact support.

We offer support in multiple languages including English. Specify your preferred language when contacting support. While English is our primary language, we'll do our best to accommodate language preferences.

Submit complaints to [email protected] or through Client Area complaint form. Include account number, detailed description, relevant dates/times, and supporting documents. We acknowledge within 2 business days and aim to resolve within 15 business days.